Returns & Warranty

All range hoods and furnishings are made to order and are non-returnable or refundable unless there is a manufacturers defect or shipping damage. Any damage must be reported within 24 hours of receipt. Please keep all packing materials, take photographs and contact us immediately so that we may file a claim. Range hoods have a 5 year warranty period from date of purchase that covers manufacturers defects. Variations in patina or hand applied finishes is not considered a defect. Tarnishing of brass, zinc or copper is not considered a defect. Normal wear and tear from use and cleaning is not covered. Damage from improper unpacking, installation or from misuse is not covered. Hood will be repaired, replaced or purchase price refunded at manufacturers discretion if manufacturers defects are present within the warranty period.